Reference

Open Legal Terms for Indonesia

We keep this page focused on how we handle access, account data, and local-law checks for your region.

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indoxl Open Legal Terms for Indonesia
CONTACT ROUTES

Open Contact Paths for Legal Questions

If you want a policy answer, we keep three paths open: live chat, email, and the message form inside your account.

Live Chat Use chat when you need a quick answer about access, correction, or message preferences.
Email Write to our support address if you need a record of the request or…
Account Form Open the in-account form when your question touches a profile change, a data request…
DATA HANDLING

Browse How We Handle Data

We keep data handling narrow: only what we need to run the account, settle balance questions, and answer policy requests.

Account Data

We store the name on the account, registered phone, contact email, and activity logs that help confirm ownership. That record also covers request history, so we can see what was changed and when.

Cookies

Cookies remember your language, session state, and the last page you opened. They do not replace your password. If you clear them, you may need to sign in again and confirm the device.

Login Security

When you use a new phone, browser, or SIM, we may ask for a code or another matching step before any sensitive change. That protects the account if someone else knows your password.

Retention

We keep message logs and transaction records long enough to settle disputes, trace corrections, and answer account questions, then archive or remove them under our retention rules and any local legal duty.

Change Requests

To change a name spelling, phone number, or contact email, send the request from the registered channel or open chat inside the account. We only update details after they match our records.

Contact Review

If you think a record is wrong, contact us with the account ID, the date, and the item you want checked. We reply through the same channel so the case stays easy to follow.

Explore Common Legal Questions

This section answers the questions we hear most about account data, access, and change requests. Every answer stays tied to the same rules: local law first, then the account record you registered with us. If your case needs a correction, send it from the contact on file so we can match it quickly and keep the thread clean.

We keep the details needed to run the account: name, contact channel, login history, and request logs. If you send DANA, OVO, GoPay or QRIS records, we use them only to match the right profile.

Yes. Send the request from the registered email, live chat, or the in-account form, then tell us what should change. We check the current record first and only update it after the details match.

We keep message and activity logs only as long as needed for account handling, dispute checks, and required audits. After that, we archive or remove them according to our retention rules and local legal duty.

No. Our cookies are used for session state, language choice, and page memory so you do not repeat small steps. They do not open your account by themselves, and you can clear them in your browser.

Access depends on local law and is available only where local law permits. If your region allows it, you can open the account flow, then complete any check we ask for on the same device.

Use live chat for fast questions, email for a written trail, or the account form for anything tied to a profile change. Include your account ID and the date so we can trace it.

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